The Rise Malaysia reserves the right to refund to you the equivalent sum of amount paid by you in the event The Rise Malaysia for any reason is unable to render the delivery service to you through our delivery partners. In such circumstances, The Rise Malaysia offers cash refund to Customers’s bank account. The Rise Malaysia is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during refunding process. The Rise Malaysia has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.